ASTRA SOS-Soft - ASTRA
Description
ASTRA – Anti Trafficking Action works in Serbia to prevent human trafficking and support people affected by it. Its team operates an anti-trafficking hotline and the European hotline for missing children. These lines receive everything from requests for information to calls that lead to ongoing support. Keeping track of that work means connecting each call with any assistance provided and documenting how cases progress. ASTRA and Tutator are developing ASTRA SOS-Soft to bring those records together and give the team a clearer picture of the enquiries it receives and the support it provides.
The solution
Human rights
ASTRA SOS-Soft will bring together records from ASTRA’s anti-trafficking hotline and the European hotline for missing children. Staff will be able to document calls, including requests for information that do not become cases, and record the assistance provided when a case requires follow-up. The system will also help staff document protection plans and review the support each person has received over time. Reports will give ASTRA a clearer view of the enquiries it receives and the services it provides.
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